Platform capability
Notifications
Keep every party informed in real time across in-app, email, and WhatsApp — with rejections and escalations always sent on every channel.
The business problem
- Approvers miss time-sensitive requests because notifications live in one channel only.
- There is no record of whether a notification was actually delivered.
Key capabilities
- In-app, email, and WhatsApp delivery with configurable channel preferences
- Mandatory-channel rules for critical events (rejections, escalations)
- Delivery status tracking with retry and fallback on provider failure
Example workflow
- 1A request is rejected.
- 2The initiator is notified on all three channels with the rejection reason.
Who uses this
InitiatorLevel 1/2/3 ApproverUnit Head
Security and audit considerations
Every action within this capability writes to the platform's append-only audit log — actor, action type, timestamp, and before/after state — independent of the business record. See Security & Trust for the full model.