Platform capability
Workflow & Approvals
Route every request through the correct approval chain automatically, based on sector, action type, amount, and configured risk conditions.
The business problem
- Approval routing is manual and inconsistent across units.
- High-risk actions sometimes bypass the authority that should review them.
Key capabilities
- Configurable multi-level approval routing (Initiator → Level 1 → Level 2 → Level 3)
- Automatic threshold-based escalation alongside manual escalation with a reason
- Configurable SLA timers with reminder notifications on breach
- Explicit workflow state machine, not free-text status labels
Example workflow
- 1A contract value exceeds the Level 1 threshold configured for that sector.
- 2The system automatically escalates to Level 2 without requiring resubmission.
Who uses this
InitiatorAudit ReviewerLevel 1/2/3 ApproverTenant Administrator
Security and audit considerations
Every action within this capability writes to the platform's append-only audit log — actor, action type, timestamp, and before/after state — independent of the business record. See Security & Trust for the full model.